Privacy Policy

This Privacy Policy explains our practices regarding the collection, use and disclosure of information that VanGo receives when users use our Services. VanGo collects information about users when users use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications users have with us. This Privacy Statement applies to information collected and used by VanGo on behalf of DoseNYC Inc. This privacy policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services.

Any information that VanGo collects is subject to the privacy policy in effect at the time that information is collected. VanGo may, however, modify and revise this Privacy Policy from time to time. If VanGo makes any material changes to this Privacy Policy, VanGo will notify users of those changes by posting them on the Services or by sending user an email or other notification, and VanGo will indicate when those changes will become effective.

Also, please note that, unless VanGo defines a term in this Privacy Policy, all capitalized words used in this Privacy Policy have the same meanings as in our Terms of Service. This Privacy Policy applies to persons anywhere in the world who use the VanGo app or technology to request VanGo rides and services for themselves or their families (“User”) or / and to accept and provide rides and services (“VanGo Driver”) offered by VanGo to the users who have requested such service.

Children Related Data Collection.
Our Services are applicable to children from 8 - 18 years of age. As a user, if you (parent or person authorized by parent) register a child as a family member (collectively termed as “user” henceforth), we’ll request that you provide us with certain information (including PII) that can be used to identify such person, such as name, photo, age, and phone number. In the event the user is a child under the age of 13, by providing such information about the child, you affirm that you are such child’s parent or guardian and have all requisite authority to provide us with such information and to authorize us to use such information. In order to provide your Rides and Services, you also acknowledge that, as noted above, we will pass certain information on to the VanGo Drivers who provide your Rides and Services. Other detailed data collection and its use by us is appended below.

Information Directly Provided by User
VanGo collects information that our users provide directly to us over web, mobile app, email, phone call or text or in person through VanGo Drivers. This information can be collected during various interactions such as when a user creates or modifies their account, requests services, contacts customer support, or otherwise communicates with us directly or indirectly. This information may include: name, email, phone number, postal address, profile picture, payment method, service notes, and other information users choose to provide about self or user’s family and friends.

Information Collected from User's Use of Our Services
When users use our Services, VanGo collects information about users in the following other ways:

Location Information: When a user uses VanGo rides and services, VanGo collects precise location data about the rides and services from the VanGo app used by the VanGo Driver. If a user permit the VanGo app to access location services through the permission system used by user’s mobile operating system (“platform”), VanGo may also collect the precise location of user’s device when the app is running in the foreground or background. VanGo may also derive user’s approximate location from user’s IP address.

Contacts Information: If user permit the VanGo app to access the address book on a user’s device through the permission system used by a user’s mobile platform, VanGo may access and store names and contact information from user’s address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.

Transaction Information: VanGo collects transaction details related to a user’s use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details.

Usage and Preference Information: VanGo collects information about how users and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases VanGo does this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

Device Information: VanGo may collect information about a user’s mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

Log Information: When a user interact with the Services, VanGo collects server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service a user was using before interacting with our Services.

Important Information about Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without user’s consent. These platforms have different permission systems for obtaining user’s consent. The iOS platform will alert a user the first time the VanGo app wants permission to access certain types of data and will let a user consent (or not consent) to that request. Android devices will notify a user of the permissions that the VanGo app seeks before the user first uses the app, and a user’s use of the app constitutes user’s consent.

Information VanGo Collects from Other Sources
VanGo may also receive information from other sources and combine that with information VanGo collects through our Services. For example:If a user choose to link, create, or log in to user’s VanGo account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if user engages with a separate app or website that uses our API (or whose API VanGo uses), VanGo may receive information about user or user’s connections from that site or app.If user also interact with our Services in another capacity, for instance as a VanGo Driver or user of other apps VanGo provides, VanGo may combine or associate that information with information VanGo have collected from a user in user’s capacity as a User or rider.

Use of Information
VanGo may use the information VanGo collect about user to:

Provide, maintain, and improve our Services, including, for example, matching between a user and VanGo Driver, creating pool rides, facilitating payments, sending receipts, providing products and services user request (and send related information), developing new features, providing customer support to Users and VanGo Drivers, developing safety features, authenticating users, and sending product updates and administrative messages;

Perform internal operations, including, for example, preventing fraud and abuse of our Services; troubleshooting software bugs and operational problems; conducting data analysis, testing, and research; and monitoring and analyzing usage and activity trends;

Send or facilitate communications (i) between user and a VanGo Driver, such as estimated times of arrival (ETAs), or (ii) between user and a contact of user at user’s direction in connection with user’s use of certain features, such as referrals, invites, split fare requests, or ETA sharing;

Send user communications VanGo thinks will be of interest to user, including information about products, services, promotions, news, and events of VanGo and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;

Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Sharing of Information
VanGo may share the information VanGo collects about a  user as described in this Statement or as described at the time of collection or sharing, including as follows:

Through our Services
VanGo may share user’s information:

With VanGo Drivers to enable them to provide the Services user request. For example, VanGo share user’s name, photo (if user provide one), average user rating given by VanGo Drivers, and pickup and / or drop-off locations with VanGo Drivers;

With other riders if user use a ride-sharing service like Pool ride; and with other people, as directed by user, such as when user want to share user’s estimated time of arrival or split a fare with a friend;

With third parties to provide user a service user requested through a partnership or promotional offering made by a third party or us;

With the general public if a user submits content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;

With third parties with whom user chooses to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which VanGo integrate.

Other Important Sharing
VanGo may share user’s or VanGo Driver's information:

With VanGo subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;

In response to a request for information by a competent authority if VanGo believes disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;

With law enforcement officials, government authorities, or other third parties if VanGo believes user’s actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of VanGo or others;

In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

If VanGo otherwise notifies a user and the user consent to the sharing; and

In an aggregated and / or anonymized form which cannot reasonably be used to identify user.

Social Sharing Features
The Services may integrate with social sharing features and other related tools which let user share actions user take on our Services with other apps, sites, or media, and vice versa. User’s use of such features enables the sharing of information with user’s friends or the public, depending on the settings a user establishes with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data user provide to or share through them.

Analytics and Advertising Services Provided by Others
VanGo may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify a user’s device when a user visit our site and uses our Services, as well as when a user visit other online sites and services. “Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.“Web Beacons” (also known as clear gifs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

User's Choices

Account Information

A user may correct their account information at any time by logging into user’s online or in-app account. If a user wish to cancel user’s account, please email us at team@ridevango.com. Please note that in some cases VanGo may retain certain information about a user as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if a user has a standing credit or debt on user’s account, or if VanGo believe user have committed fraud or violated our Terms, VanGo may seek to resolve the issue before deleting user’s information.

Access Rights
VanGo will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Location Information
VanGo request permission for our app’s collection of precise location from a user’s device per the permission system used by user’s mobile operating system. If user initially permit the collection of this information, user can later disable it by changing the location settings on user’s mobile device. However, this will limit user’s ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from a user’s device will not limit our ability to collect user’s trip location information from a VanGo Driver's device nor our ability to derive approximate location from user’s IP address.

Contact Information
VanGo may also seek permission for our app’s collection and syncing of contact information from user’s device per the permission system used by user’s mobile operating system. If a user initially permits the collection of this information, iOS users can later disable it by changing the contacts settings on user’s mobile device. The Android platform does not provide such a setting.

Promotional Communications
User may opt out of receiving promotional messages from us by following the instructions in those messages. If a user opts out, VanGo may still send user non-promotional communications, such as those about user’s account, about Services user have requested, or our ongoing business relations.

VanGo Driver (Service Provider) Side
VanGo collects information about VanGo Drivers (drivers, care providers, and any other persons that use the VanGo platform under license (collectively referred as “VanGo Drivers,” or individually “you”)) when a VanGo Driver uses our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. For persons residing in the United States, the Services are provided by DoseNYC Inc. referred to as “VanGo” here.

Scope and Application
This VanGo Driver Privacy Statement (“Statement”) applies to VanGo Drivers (drivers, care providers, couriers, and any other persons that use the VanGo platform under license (collectively referred as “VanGo Drivers,” or individually “you”) and reside in the United States. If you interact with the Services as both a User and a VanGo Driver, the respective privacy statements apply to your different interactions.

Collection of Information
VanGo may collect personal data from you during the course of your application for, and use of, the VanGo Services, including location data, which information may be stored, processed, and / or accessed by VanGo, as well as its service providers, for business purposes, including for marketing, lead generation, service development and improvement, analytics, industry and market research, and such other purposes consistent with VanGo’s and its Affiliates’ legitimate business needs. By submitting information to VanGo during the application process and / or by using the Services, you consent to such collection and use of personal data.

Disclosure of VanGo Driver Information to Third Parties
Subject to all applicable laws, VanGo may provide to a third party any information (including personal data and any VanGo Data) about VanGo Drivers provided hereunder if:

(a) there is a complaint, dispute or conflict, including an accident, relating to a VanGo Driver;

(b) it is necessary to enforce the terms of the Agreement;

(c) it is required, in VanGo’s sole discretion, by applicable law, regulation, ordinance, license, or operating agreement;

(d) it is necessary, in VanGo’s sole discretion, to protect the safety, rights, property, or security of VanGo, the VanGo Services, or any third party; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity which VanGo, in its sole discretion, considers to be, or to pose a risk of being, illegal, unethical, or legally actionable;

(e) it is in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

Location-Based Services Consent
You hereby expressly consent to VanGo’s use of location-based services and expressly waive and release VanGo from any and all liability, claims, causes of action or damages arising from your use of the VanGo Services, or in any way relating to the use of the precise location and other location-based services.

Changes to this Statement
VanGo may change this Statement from time to time. If VanGo make significant changes in the way VanGo treat user’s personal information, or to the Statement, VanGo will provide user notice through the Services or by some other means, such as email. User’s continued use of the Services after such notice constitutes user’s consent to the changes. VanGo encourage user to periodically review the Statement for the latest information on our privacy practices.

Contact Us
If a user has any questions about this Privacy Statement, please contact us at team@ridevango.com.